Returns & Refunds Policy

At 7SCENTRIC, we understand how much you value your purchases. We are committed to delivering a unique customer experience. If you are still not fully satisfied with your purchase, please refer to our Returns policy. If you have received a product which is “damaged/ defective/ not as described” and you wish to return the product, all you need to do is raise a return request within a period of 48 hours from the date of delivery following the below steps:

  • Step 1: You can raise a replacement request by simply calling our customer care number at +91 9004521945 or by mailing us on our customer care email ID “".
  • Step 2: Provide us with your order ID details and your request to return/ replace/ refund your order. Kindly email an image of the product and the invoice for our reference.
  • Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

Following these easy steps will help us ensure that you get a resolution at the earliest. We assure you that all products at 7SCENTRIC are checked properly by our efficient Quality Control team before they reach our warehouse or before they are shipped. However, if the product you receive is damaged or defective, we are happy to assist you.
Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount. Kindly refer to the next question for exclusions to refunds.

Returns will not be accepted under the following conditions:

  1. Product is used or altered.
  2. Product is damaged due to misuse/ overuse.
  3. Returned without original packaging including, price tags, labels, original packing and free samples or if the original packaging is damaged.
  4. Serial Number is tampered.
  5. Defective products that are not covered under Seller/ Manufacturer’s warranty.
  6. If request is initiated after 48 hours of order delivery.
  7. Free product provided by 7SCENTRIC.
  8. If you do not like the fragrance.
  9. If you feel the product is Not Authentic by any reason. (All the products sold by 7SCENTRIC LLP are procured from authorised distributors or dealers.)

Yes. A sample/gift with purchase is included as a part of the item order and needs to be returned along with the originally delivered product.

Yes. A return can be created at per product level and if you have ordered multiple products, you can initiate a return/ replacement/ refund for any individual product. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.

In case of a return/ replacement/ refund, we process the refund once the products have been received and verified at our warehouse. For payments done through credit/ debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 5-7 additional business days for the amount to reflect in your account.
For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.

There are certain scenarios where it will be difficult to support returns. The scenarios are as below:

  1. If the return request is made after the specified time frame of 48 hours from the date of purchase/ delivery.
  2. If the product is disliked by the customer.
  3. If there is anything missing from the package like the price tag, accessories, labels, original packing, etc.
  4. Product is damaged due to misuse, physical damage done by human error, etc.
  5. There are some locations where a reverse pickup is not available, hence in such cases we ask the customer to send the product in an unused condition with all tags, bills and original packaging intact from any trusted courier to our warehouse. In this scenario, we will reimburse an amount of Rs.100/- as “7Scentric Credit Note” for sending the product to us.

  6. Note: Replacement is subject to availability of the product. If the product is out of stock you will receive a refund of the product amount paid while purchasing.

Cancellation Policy

If the order or the item(s) that you want to cancel have not been shipped yet, you can simply call our customer care number at +91 9004521945 or mail us on our customer care email ID “”.
In such cases, the order will be cancelled and the money will be refunded to you within 24-48 business hours after the cancellation request.

If you wish to cancel an order that has been shipped but has not yet been delivered, please call our customer care number at +91 9004521945 or mail us on our customer care email ID “”.
In case you have cancelled an order, which has already been handed over to the courier company on our end, they may still attempt delivery. Kindly do not accept the delivery of the order.
Once we receive the product(s) back and verify its packaging/ condition, we will refund your money within 24-48 business hours.

Shipping Policy

Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition. After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner. Our delivery partner will then bring the package to you at the earliest possible. In case, they are unable to reach the address provided by you or at a suitable time, they will contact you to resolve the issue.

Each individual product is first encased in bubble wrap. We then package our products in boxes, which are covered in a plastic layer. We pride ourselves on our packaging protocol and aim to keep you just as happy! What are the locations to which 7SCENTRIC ships their products? 7SCENTRIC ships throughout India! Additionally, our system will help you once you enter your delivery pin code.

Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.
You can track the status of your package 24 hours after your order is dispatched from our warehouse.
Listed below is our trusted courier partner:

  1. Ecom Express -
  2. Delhivery -
  3. Shadow Fax –
  4. Fedex –
  5. Ekart –
  6. Expressbees -

7SCENTRIC does not levy any shipping & handling charges on orders above 2500/-.

Currently, 7SCENTRIC does not ship outside India.

Any unanswered questions?

# Hit enter to search or ESC to close


Subtotal (): 0.00